Dispatchable demand is one of the important elements of the distributed energy resources (DER). This can potentially offer an efficient non-network option to electricity networks under certain conditions and avoid or defer augmentation. This paper will discuss a demand response (DR) trial Jemena conducted in 2017-18 summer with residential customers in selected part of the network. This trial comprised of behavioural DR as well as limited trial of direct load control (DLC) of peak smart air conditioners and pool pumps using demand response enabling devices (AS4755 DRED capability).

Apart from providing an overview of the trial, this paper will dwell in specific issues such as:

1. Customer participation e.g., motivation (extrinsic or intrinsic) uptake rate and

1. Potential utilisation of smart meter (AMI) data:
   1. Identifying customers contributing to the feeder peak from their historical energy usage;
   2. Estimating potential savings from customers during a DR event using historical energy usage;
   3. Establishing baseline and target for a demand response event using historical energy usage;
   4. Measurement & verification of demand reduction by customer’s participation using real time half hourly usage;
   5. Utilising home area network (HAN) using ZigBee for direct load control and
   6. Alternatively using AMI RF Mesh Comms with load control switch / IOT devices for direct load control

1. Customised and actionable tips to the participating customers and help them reduce their demand during a DR event.

In conclusion, this being the first such trial within Jemena engaging with approximately 1000 residential customers for the demand side participation, there have been many lessons learned which will be shared in this presentation.